Refund & Withdrawal Policy

2. Your 14-day right of withdrawal

If you're a consumer in the European Union, the European Economic Area or the United Kingdom, you normally have 14 days to withdraw from a contract made online, without giving a reason.

For digital content that isn't supplied on a physical medium - like the Supporter rank - the law makes an exception. The right of withdrawal ends once delivery has begun if all of the following are true:

1. you expressly asked for delivery to start immediately, during the withdrawal period;
2. you acknowledged that you lose your right of withdrawal as a result; and
3. the seller confirmed this to you on a durable medium (for example an email).

Legal basis: Article 16(m) together with Article 8(7) of the EU Consumer Rights Directive (2011/83/EU) and the national laws implementing it; in the UK, regulations 36 and 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The Supporter rank is only sold with immediate delivery, and all three conditions are met for every purchase, as described next.

3. How you agree to immediate delivery

At checkout

The PayPal button stays locked until you tick three required boxes. The second one is your express request and acknowledgement:

Our order system refuses any order without all three confirmations, and stores them with the order, together with the time and the version of the terms you agreed to.

On your receipt

PayPal emails you a receipt for every payment. The order description on it confirms the waiver:

Keep the receipt - it's your proof of purchase and the confirmation on a durable medium. You can read the Terms of Sale and this policy on this website at any time, and save or print them.

4. Withdrawing before delivery

Normally the rank is delivered within a minute. If the game server is offline or restarting, delivery is queued, and if PayPal is reviewing the payment, delivery waits until it clears. Until the rank has been delivered, your right of withdrawal still exists. To withdraw in that time, email us a clear statement (you can use the model form, but you don't have to). We'll stop the delivery and refund the full amount within 14 days, through PayPal.

"Delivered" means the rank has been applied to your Minecraft account on our server. You don't have to be online or have used any perk for it to count as delivered.

5. When you get a refund

You get a full refund if:

• It wasn't delivered: you paid, but the rank didn't reach your account within 72 hours and we can't deliver it when you contact us.
• It doesn't work: the rank or its perks don't work as described, and we can't fix it within a reasonable time (see section 7).
• You were charged twice for the same rank, or for an account that was already a Supporter.
• The payment wasn't authorised: the PayPal account holder didn't agree to the payment - for example a child used a parent's account without permission (see section 11).
• You withdrew before delivery (see section 4).
• The law gives you a right to one in any other situation.

In other cases we may choose to refund as a gesture of goodwill, but we don't have to.

6. When refunds aren't given

Once the rank is delivered and works, there is no refund if:

• you changed your mind, or don't like the perks as described;
• you stopped playing on Everdawn, or you can't play for reasons on your side (for example your internet, your Minecraft account or your computer);
• your account was muted or banned for breaking the rules - the rank stays on your account but can't be used while you're banned;
• you gave us the wrong Minecraft name (contact us anyway - see the Terms of Sale);
• a perk was changed or replaced for a valid reason as allowed in the Terms of Sale (your statutory rights for bigger changes stay unaffected).

7. If the rank doesn't work

Digital content you buy has to be as described and work properly. If something isn't right:

1. Tell us what isn't working (email or a Discord ticket). Most problems - a missing badge, a perk that didn't unlock - are fixed the same day.
2. If we can't fix it within a reasonable time, or the problem is serious, you can choose a price reduction or end the contract and get your money back.

These are your legal rights for faulty digital content (under the EU Digital Content Directive 2019/770 and the national laws implementing it, or the UK Consumer Rights Act 2015). They apply regardless of the withdrawal waiver - the waiver only removes the right to cancel without a reason.

8. How to ask for a refund

1. Email maximbozek1@gmail.com (or open a ticket on our Discord).
2. Include: the Minecraft name the rank was for, the PayPal transaction id from your receipt, the date of the payment and what went wrong.
3. We'll usually answer within a few days, and at the latest within 14 days.
4. If you're entitled to a refund, we send it through PayPal to the account that paid, within 14 days of our decision (or of your withdrawal). You don't pay any fee for the refund. How fast the money shows up depends on PayPal and your bank or card.

9. What happens after a refund

When a payment is refunded, the Supporter rank is removed from the account automatically - including the badge, the perks, the Supporter-only tags and the Discord Supporter role. Everything you earned by playing stays. If you want the rank again later, you can buy it again.

10. Chargebacks and PayPal disputes

Please contact us before opening a PayPal dispute or a chargeback with your bank - it's quicker for you, and most problems are solved within a day. A chargeback, reversal or refund made through PayPal or your bank removes the rank automatically. If a dispute is closed in our favour, you can ask us to put the rank back.

11. Purchases by children

Buyers under 18 need permission from a parent or guardian, and confirm this at checkout. If you're a parent or guardian and your child bought the rank without your permission, email us with the Minecraft name, the PayPal transaction id and the date. We'll work it out with you - normally by refunding the payment and removing the rank.

12. Perk changes and server closure

• Perk changes: we may change or replace individual perks for a valid reason, at no extra cost (see Terms of Sale B7). If a change makes the rank worse in more than a minor way, we'll tell you in advance, and you can end the contract free of charge within 30 days and get back the part of the price the law requires.
• Server closure: the rank lasts for as long as Everdawn runs. If Everdawn closes for good, the rank ends with it and there's no refund for the remaining time, as it's a one-time purchase to support the server while it runs. We'll announce a planned closure as early as we can. This doesn't limit any rights mandatory consumer law gives you.

13. Model withdrawal form

You only need this if you want to withdraw before your rank has been delivered (see section 4). Using it is optional - a clear email is enough. Copy it into an email to maximbozek1@gmail.com:

14. Contact

See also the Terms of Service & Sale and the Privacy Policy.